Can childcare assistance really help? A local mother asks for help from CCSI

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BATON ROUGE, La. (WAFB) — Some parents who rely on state assistance to provide quality child care for their children are struggling to find out if they even qualify.

“Things are high these days so it’s really expensive and other people would charge to watch her, and I just have to do what I have to do to make sure I’m working and she’s being watched with care,” said Tia Davis, Child care assistance program customer.

Davis says she’s gone through the same appeals process multiple times since her daughter was 6 months old. She is now 2 years old.

“At first they were telling me to apply online and I have done it several times and never received any information from them. I would like to call to see if the supervisor has any of my information. They would either tell me she’s not in the office or that I won’t be able to talk to her at the time,” Davis said.

After calling several times without getting through, Davis says she just wants answers.

Some child care providers, like Greater King David, are actively working to make the process smoother.

Rebecca Ferguson, with Greater King David, has worked in the early education sector for 58 years. She says the slightest hiccup on an application could prolong a person’s eligibility process.

“If they follow the instructions, the time won’t be long. They will certify them eligible to participate, but they must do whatever they ask,” Ferguson said.

Ferguson advises clients to contact CCSI’s Helpline or their local childcare provider for assistance.

WAFB spoke with many other parents who had the same concerns about calling multiple times and not getting an answer.

WAFB also contacted the Louisiana Department of Education to find other ways for parents to address this issue, but they were unable to get back in time for this story.

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